Online Patron Security Training

The Issue

Customers are the most important part of the credit union — but as they are generally unaware of the potential security risks to your organization, attackers can leverage your customers to compromise your security posture. Numerous types of attacks are directed at customers constantly, including:

Security concerns can keep customers from utilizing online banking resources, undervaluing the investment and continuing to bank in person. We believe that security training is a fundamental element of any network security program.

The Response

By partnering with Digital Defense (DDI) and utilizing our Security Training, Education, and Awareness Module (Security TEAM) program, your customers will recognize your organization's commitment to online security and security awareness.

DDI created the Security TEAM service in collaboration with a group of responsible, concerned industry leaders to feature a low-cost, user-friendly solution for providing your customers with fundamental security knowledge.

A Solution for Customers

Customers access the Security TEAM training via a link on your website. Hosted by DDI, we can customize the Security TEAM website for your credit union. The member can receive information about numerous types of security, test their knowledge, and print a "Completion Results" certificate.

A Solution for Company

You gain an attractive service with which to draw new customers while reducing your institution's risk with the security training, access to online statistics and traffic analysis reports.

Since DDI hosts and manages the Security TEAM website, there is minimal start-up effort.

Additionally, since we use our bandwidth and hardware to host the service, your institution is freed of these expenditures. Our team of highly skilled security analysts also maintains the service, keeping information up to date and relevant to today's security risks.

Results

Some advantages to implementing the Security TEAM program:

The Security TEAM solution supports organizations achieving compliance with the following regulatory guidelines:

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Benefits

Features