Online Patron Security Training

Criminals have found a new “soft spot” in your security posture -- your customers! Customers are the very lifeblood of your business, yet due to their general lack of security expertise and awareness, they are highly vulnerable to malicious attacks. Phishing attacks are also increasingly common, resulting in substantial losses from fraud, lost business, and damaged reputations.

Because of these security concerns, many customers may be reluctant to use online services. Building customer confidence in online transactions will help make the most of your technology investments.

Digital Defense provides a low-cost, user-friendly solution: Our Security Training, Education, and Awareness Module (Security TEAM) service. Developed with the help of concerned industry leaders, this bi-lingual training solution arms your customers with the fundamental security knowledge they need to avoid the latest security threats.

How it works

Customers can easily access the customizable TEAM training site from a small graphic on your website.

The TEAM training site hosted by Digital Defense enables customers to:

Take several important training courses that will help improve their security awareness
Test their knowledge with quizzes, including corrections on any questions they missed
Print a “Completion Results” page as proof of their training, as well as their score

Generate more interest in your online services among new and existing customers with Digital Defense TEAM training. Providing security training opportunities to your customers can also help reduce your organization's risk of legal action.

Our online reports help you:

Find out how many of your customers use the TEAM training site
Review what courses the customers choose to take
Determine if your customers are taking the tests
Identify how many customers are passing or failing the security training

Key benefits

We designed the TEAM training service to bring peace of mind to you and your customers. Specific benefits include:

Quick and Easy Implementation
- Receive immediate benefits of a security training program, freeing up your resources to focus on your customers.
Total Managed Solution
- Receive turnkey service with minimal effort and minimal cost. No extra hardware or bandwidth required.
Periodic Course Updates
- Provide your customers with relevant content from our team of certified security professionals.
Validation of Course Completion
- Use automatically generated certificates of completion to recognize your customers' security preparedness through special rewards programs.
Detailed Reporting
- Monitor the number of customers accessing the training, along with general information about training site usage.
Excellent Return on Investment
- Maximize the positive impact on your customers' security and preserve the integrity of your organization.
Proof of Compliance
- Meet regulatory guidelines for security awareness training, and demonstrate compliance to examiners.